The industry standards range from £100 to £250 per hour in direct cost, depending on the type of production involved. When added to the other direct and intangible costs such as lost labour, lost sales opportunities, delayed deliveries and even lost customers, the cost can run into several thousands of pounds per day!
At Alphacam we recognise this potentially expensive problem and provide a service which helps to minimise the risk of your machinery being stopped due to CNC Programming problems.
We offer a complete Support and Maintenance Plan (SMP) to all of our customers. SMP provides many benefits in addition to telephone support. Consider all these benefits which are focused to help ensure efficient CNC programming for your business:
All customers subscribing to the SMP will have the latest release of their software program supplied to them at no additional charge. Considerable development has gone into the latest version of Alphacam to provide our customers with a truly competitive edge.
A team of experienced support engineers are just a telephone call away to provide you with solutions to your problems. These are just some of the typical areas where their knowledge and experience can benefit your business:
SMP subscription qualifies our customers for a 30% discount on the cost of the training fees for your personnel. This applies to both training at Alphacam and also any special “in-house” courses which can be arranged. Our qualified training team help you get the most from your Alphacam software.
(Alphacam courses are approved by most Business Links and qualify for funding)
From time to time, special situations need special skills to provide a solution. Utilising an experienced Alphacam Engineer to visit and address the situation first hand can prove a fast, cost-effective solution. By providing SMP customers with a 30% discount on engineer fees, we make that solution even more attractive.
The implementation of new machinery can be an expensive exercise. SMP customers benefit from a 50% discount on additional Post Processors purchased for new machinery.
From time to time, bespoke applications are required to provide specific improvements to a process. The flexibility of Alphacam means we can utilise Visual Basic Applications to provide these bespoke solutions. Customers subscribing to SMP qualify for a 10% discount on their VBA project fees, making the bespoke solution even more attractive.
Subscribed SMP customers are provided with an insurance against theft of the license. By providing evidence of the theft in the form of a police report, and by paying an administration fee, a new license will be provided, enabling a prompt return to business with minimum disruption.
SMP provides all of the above benefits to our customers. Therefore, for a relatively small investment you will receive the following benefits:
| Service | Fees With SMP | Fees Without SMP | Saving |
|---|---|---|---|
| Engineer On Site Day | £420 | £720 | £300 |
| Engineer On Site Supplement | £164 | £260 | £96 |
| Training 1st Person | £378 | £660 | £282 |
| Training 2nd Person | £189 | £330 | £141 |
| Training On Site per Day | £980 | £1560 | £580 |
To register for SMP, contact Alphacam directly today and start benefiting from the service we provide.
Call us on: +44 (0) 24 7671 3434 or email sales@uk.alphacam.com
Click here to download the SMP brochure (Adobe Reader required)
